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Frequently Asked Questions

Feel free to reach out to us at any time should you have any questions. But to save you time, we’ve put together a list of answers to some of our most commonly asked questions.

Top Questions

What materials are used in the Brunswick mattress?

Top Cover

Holofibre Fill
Gel Memory Foam

Comfort Layer
Gel Memory Foam
Zoned Lumbar Support Eco Foam

Support Layer
Zoned Lumbar Support Multi-tempered Pocketed Springs

Edge Support
Full Foam Encasement

How does the 120-night trial work?

From the day your new Brunswick mattress arrives, you’ll have 120 nights to make sure it’s right for you by sleeping on it in your own home. If it’s not right for you, let us know and we’ll arrange for it to be picked up and your money refunded.

It generally takes a few weeks both for your body to adapt to a new sleep surface and for the mattress to soften to its intended firmness. For this reason, we require that you sleep on your Brunswick for a minimum of 21 days before you can initiate a return.

What kind of foundation do I need? Do I even need one?

Acceptable foundations include: adjustable bases; solid platform beds with an untreated wood surface; boxed foundations with solid, non-flexing construction; horizontally slatted foundations with slats no less than 2 inches in width and gaps no more than 3 inches apart. Queen, king, and California king sizes require a centre support beam. Do not use a foundation or platform made of metal wire.

What are the shipping costs?

Shipping is free to the majority of Canadian addresses. Some rural or remote areas may have an additional shipping fee. If you’re wondering if additional shipping fees apply to your area, simply contact our customer care team.

Do you offer financing?

We do! Financing is available at checkout through PayBright.


What does the mattress feel like?

Brunswick has a medium-firm feel with an incredibly soft, plush pillow-top. This firmness rating was based on the evaluations of independent testers prior to Brunswick being released for sale. Regardless of how you sleep, Brunswick is designed to provide support and comfort for every sleep position.

Is there any off-gassing?

Our foams are certified by the CertiPUR-US® program. This means they do not contain any harmful chemicals or heavy metals, nor do they impact air quality. Any faint odors usually dissipate within 24 hours of unpacking your Brunswick.

Is there an adjustment period?

Yes. Some sleepers take a few weeks to adjust to a new mattress. As their bodies get used to the new sleep surface, the mattress also softens up to its intended level of firmness. To accommodate for this adjustment period, we require customers to try their mattress for at least 21 nights before initiating a return.

What is the weight limit for the Brunswick mattress?

The Brunswick mattress can support up to 500 lbs. total (or 250 lbs. per person).

I’m allergic to latex. Will this be a problem?

Not at all. The Brunswick mattress does not use any form of latex in its materials.

What is hemp, and why do you use it?

Hemp is a robust and fast-growing plant whose stalks have been used in fabrics for thousands of years. When woven into fabric and textiles, it’s noted for its high tensile strength. We use hemp not only because it’s durable and eco-conscious, but also because it’s a sustainable crop. It grows fast with little water, does not require pesticides or fertilizers, and every part of the plant can be used. Though hemp is closely related to the cannabis plant, it does not have anywhere near the same amount of the psychoactive ingredient, thus allowing it to be used for industrial harvesting without special regulation.

Purchasing & Shipping

How long will it take for my order to arrive?

It usually takes 1 to 5 business days for us to process your order, followed by 1 to 5 business days for your mattress to arrive (depending on your location). Please note that business days do not include weekends or public holidays.

For the most accurate and up-to-date estimates of shipping dispatch times, please check the product detail pages. The shipping estimate is located directly under the green “Add to Cart” button near the top of the page and reflects the shipping times of the size currently selected.

When should I place my order if I’m moving?

Brunswick orders usually take 1 to 3 business days to process, followed by 1 to 5 business days for your mattress to arrive (depending on your region). If you need a more accurate estimate of travel time to your area, please reach out to our customer care team.

Do I need to be home to accept my delivery?

In most locations, orders can be left without a signature from the recipient. Should you be interested, this option is clearly identified in the checkout process. Please reach out to our customer care team if you have questions about restrictions in your area.

What should I expect on delivery day?

It’s the day you’ve been waiting for! Your new Brunswick products are on their way and will be delivered to your building today. The drivers will leave your package(s) right at your door if they feel it’s safe to do so. In the event that delivery is not possible, the driver will attempt redelivery or will leave your package(s) at your local pick up center for you to collect at your convenience. Please remember to follow all instructions on any shipping note or delivery notice left on your door or in your mailbox. Drivers will not be able to carry your new Brunswick products up flights of stairs or to your bedroom nor will they be able to unbox your package(s) for you.

Who should I do if my product arrives damaged?

It’s normal for the mattress box to arrive with signs of wear and tear. Even small punctures to the cardboard are normal, though this typically does not affect the mattress, which is well-protected by additional packaging inside the box. However, if you discover that the mattress itself has arrived damaged, contact our customer care team immediately.

If my Brunswick is too firm or too soft, will you ship me a free topper?

No. Some companies send out inexpensive foam toppers to try to reduce return rates. We do not recommend ever using a cheap topper. Instead, we give our customers a generous sleep trial and let them decide if the mattress is right for them. If it doesn’t live up to expectations, Brunswick returns are easy and painless.

Do you ship to PO boxes?

Due to the oversized nature of our packages, Douglas cannot guarantee delivery to PO boxes. If you require shipment to a PO box, please contact our customer care team for assistance.

Setup & Care

How do I set up my Brunswick when it arrives?

It’s easy to set up! Here is a step-by-step breakdown to save time:

  1. Take the boxed mattress to your room of choice, and open the box.
  2. Slowly tip the package onto its side and pull the box away from the rolled mattress.
  3. Place the rolled mattress onto the bed frame or foundation.
  4. Peel away the outer layer of plastic wrap; fully unroll the mattress.
  5. Open and remove the inner layer of plastic.
  6. Watch it expand, and enjoy!

Please be sure to keep the plastic in the event of a return.

How often should I rotate my mattress?

We recommended that you rotate your Brunswick mattress every 3 months, or once per major season. Springs gradually lose their tension over time, so rotating your mattress helps to extend the lifespan of the mattress while spreading out wear patterns, keeping an even and consistent feel throughout the bed.

Can I flip my mattress?

The Brunswick should never be flipped. To achieve Brunswick’s classic level of comfort, the inner layers must remain in the same order as they were designed.

How do I clean my Brunswick mattress?

The top cover of the Brunswick is not removable and can only be spot-cleaned. We suggest using a very mild fabric cleaner or baking soda to spot-clean your mattress. Better yet, avoid spills, stains, and other unwanted surprises in the first place by using a mattress protector with your Brunswick.


Are returns free?

Yes, returns are free within the 120-night trial. You must sleep on your Brunswick mattress for at least 21 nights before you can return it.

Accessories & Adjustable Beds

These items are subject to product-specific return fees as outlined in our in our Purchase Policy. Unopened accessories can be returned within the timeframe listed in this policy. Returns are not available for pillows, mattress protectors, or adjustable beds once their packaging has been opened.

How do I return a mattress?

If you wish to return your mattress, contact us anytime between nights 21 and 120 of your sleep trial. We will arrange for your Brunswick to be picked up from your home and either donated to a local charity or community organization. If we cannot donate it, we’ll have a trusted recycling partner come and remove it. Once picked up, we will issue a refund. The return timeline may vary depending on your region and what local partners are available.

To get started, simply log into your account, or email our friendly customer care team ( with your order number in the subject line. We will respond within 1 or 2 business days to arrange the return.

Where does my mattress go when I return it?

We never resell or restock returned mattresses in any capacity. Brunswick donates returned mattresses to local charities and community organizations. If we cannot donate it due to relevant provincial or municipal laws, we’ll have it picked up by a trusted recycling partner (yes, every part of the mattress is recyclable).

How long does it take to get a refund?

Once the mattress has been removed, your refund will be initiated within 48 business hours. After processing your return, the refunded amount can take between 2 to 5 business days to show up on your banking records. We are able only to process refunds to the original source of payment.

Classic Spring Comfort. Starting at C$799.