COVID-19 (Coronavirus) Response
At Brunswick by GoodMorning.com, the health and safety of our customers and staff is our top priority. Please read our FAQs below to learn more about the steps we’re taking to ensure that you — and your mattress — are protected. Over the coming months, we will continue to keep an open and transparent line of communication with you.
As a direct-to-consumer manufacturer, our online shop is open 24/7. During this time, we hope to connect with you even more — call us at 1-833-462-6969, email us at email@example.com, or spark up a chat with our Customer Service team on the bottom right corner of the website. We also hope you’ll continue to share your good mornings with us on Instagram, Facebook, and Twitter @GoodMorning.
A good night’s sleep is more important than ever.
What is GoodMorning.com doing to ensure proper health and safety standards are met during this time?
At our head office and manufacturing facilities across Canada, we have instituted increased hand-washing and wipe-down procedures and implemented work-from-home policies where possible. We are following recommendations as they are issued by the Canadian Government.
As for production, minimal contact is involved in the manufacturing process. Our mattresses are machine-packed in airtight, vacuum-sealed plastic prior to shipping, and contactless delivery is standard. We hope your in-home, 120-night Sleep Trial gives you a safe space to decide on whether your new mattress meets your needs.
Will I experience shipping delays during this time?
Due to COVID-19, you may experience delays in shipping and delivery. We’ll work diligently to keep shipping timelines updated on our website, and you’ll be notified as soon as your mattress ships. You can also monitor updates from FedEx as they happen here.
We ask for your patience and understanding as we work together to deliver the best experience we can under these extraordinary circumstances.
Are there any risks associated with accepting deliveries to my home?
Contactless delivery is standard on all orders. Our delivery partner, FedEx, has also temporarily suspended mandatory signatures for deliveries made in Canada.
Contactless delivery is when a delivery driver will drop off your package without coming into contact with you. This reduces the risk of transmitting COVID-19 during the delivery process.
- Our delivery partner (FedEx) won’t require your signature for delivery.
- The delivery driver will knock or buzz to let you know your package has arrived.
- You don’t need to come to the door to accept the delivery. Your order will be left at your front door or building entryway.
As announced by the World Health Organization, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
Will I experience customer service delays during this time?
As efforts to contain COVID-19 continue, we will follow recommendations from Alberta Health Services and the Government of Canada by closing our head office and working remotely.
Response times should not be interrupted; however, should you experience delays, please rest assured that our Customer Service team knows how important it is for you to get a good night’s sleep. We are taking extra special care to serve you during this unique and challenging time.
Will I be able to return my mattress during this time?
To help protect everyone in light of COVID-19, some of our pickup partners have temporarily suspended service. Others have been instructed to adopt social distancing and are no longer permitted to go inside customers’ homes to complete mattress pickups; instead, they kindly request that you leave your mattress outside your door for scheduled pickups until further notice.
We will be honouring in-trial requests for a mattress pickup in a timely manner as soon as we are permitted. We ask for your patience and understanding during this time and look forward to serving you in the future.
What materials are used in the Brunswick mattress?
Gel Memory Foam
Gel Memory Foam
Zoned Lumbar Support Eco Foam
Zoned Lumbar Support Multi-tempered Pocketed Springs
Full Foam Encasement
How does the 120-night trial work?
From the day your new Brunswick mattress arrives, you’ll have 120 nights to make sure it’s right for you by sleeping on it in your own home. If it’s not right for you, let us know and we’ll arrange for it to be picked up and your money refunded.
It generally takes a few weeks both for your body to adapt to a new sleep surface and for the mattress to soften to its intended firmness. For this reason, we require that you sleep on your Brunswick for a minimum of 30 days before you can initiate a return.
What kind of foundation do I need? Do I even need one?
Acceptable foundations include: adjustable bases; solid platform beds with an untreated wood surface; boxed foundations with solid, non-flexing construction; horizontally slatted foundations with slats no less than 2 inches in width and gaps no more than 3 inches apart. Queen, king, and California king sizes require a centre support beam. Do not use a foundation or platform made of metal wire.
What are the shipping costs?
Shipping is free to the majority of Canadian addresses. Some rural or remote areas may have an additional shipping fee. If you’re wondering if additional shipping fees apply to your area, simply contact our customer care team.
Do you offer financing?
We do! Financing is available at checkout through PayBright.
What does the mattress feel like?
Brunswick has a medium-firm feel with an incredibly soft, plush pillow-top. This firmness rating was based on the evaluations of independent testers prior to Brunswick being released for sale. Regardless of how you sleep, Brunswick is designed to provide support and comfort for every sleep position.
Is there any off-gassing?
Our foams are certified by the CertiPUR-US® program. This means they do not contain any harmful chemicals or heavy metals, nor do they impact air quality. Any faint odors usually dissipate within 24 hours of unpacking your Brunswick.
Is there an adjustment period?
Yes. Some sleepers take a few weeks to adjust to a new mattress. As their bodies get used to the new sleep surface, the mattress also softens up to its intended level of firmness. To accommodate for this adjustment period, we require customers to try their mattress for at least 30 nights before initiating a return.
What is the weight limit for the Brunswick mattress?
The Brunswick mattress can support up to 500 lbs. total (or 250 lbs. per person).
I’m allergic to latex. Will this be a problem?
Not at all. The Brunswick mattress does not use any form of latex in its materials.
What is the coil count of each mattress?
What is hemp, and why do you use it?
Hemp is a robust and fast-growing plant whose stalks have been used in fabrics for thousands of years. When woven into fabric and textiles, it’s noted for its high tensile strength. We use hemp not only because it’s durable and eco-conscious, but also because it’s a sustainable crop. It grows fast with little water, does not require pesticides or fertilizers, and every part of the plant can be used. Though hemp is closely related to the cannabis plant, it does not have anywhere near the same amount of the psychoactive ingredient, thus allowing it to be used for industrial harvesting without special regulation.
Purchasing & Shipping
How long will it take for my order to arrive?
It usually takes 1 to 3 business days for us to process your order, followed by 1 to 5 business days for your mattress to arrive (depending on your location). Please note that business days do not include weekends or public holidays.
When should I place my order if I’m moving?
Brunswick orders usually take 1 to 3 business days to process, followed by 1 to 5 business days for your mattress to arrive (depending on your region). If you need a more accurate estimate of travel time to your area, please reach out to our customer care team.
Do I need to be home to accept my delivery?
In most locations, orders can be left without a signature from the recipient. Should you be interested, this option is clearly identified in the checkout process. Please reach out to our customer care team if you have questions about restrictions in your area.
What should I expect on delivery day?
It’s the day you’ve been waiting for! Your new Brunswick products are on their way and will be delivered to your building today. The drivers will leave your package(s) right at your door if they feel it’s safe to do so. In the event that delivery is not possible, the driver will attempt redelivery or will leave your package(s) at your local pick up center for you to collect at your convenience. Please remember to follow all instructions on any shipping note or delivery notice left on your door or in your mailbox. Drivers will not be able to carry your new Brunswick products up flights of stairs or to your bedroom nor will they be able to unbox your package(s) for you.
Who should I do if my product arrives damaged?
It’s normal for the mattress box to arrive with signs of wear and tear. Even small punctures to the cardboard are normal, though this typically does not affect the mattress, which is well-protected by additional packaging inside the box. However, if you discover that the mattress itself has arrived damaged, contact our customer care team immediately.
If my Brunswick is too firm or too soft, will you ship me a free topper?
No. Some companies send out inexpensive foam toppers to try to reduce return rates. We do not recommend ever using a cheap topper. Instead, we give our customers a generous sleep trial and let them decide if the mattress is right for them. If it doesn’t live up to expectations, Brunswick returns are easy and painless.
Do you ship to PO boxes?
Due to the oversized nature of our packages, Douglas cannot guarantee delivery to PO boxes. If you require shipment to a PO box, please contact our customer care team for assistance.
Setup & Care
How do I set up my Brunswick when it arrives?
It’s easy to set up! Here is a step-by-step breakdown to save time:
- Take the boxed mattress to your room of choice, and open the box.
- Slowly tip the package onto its side and pull the box away from the rolled mattress.
- Place the rolled mattress onto the bed frame or foundation.
- Peel away the outer layer of plastic wrap; fully unroll the mattress.
- Open and remove the inner layer of plastic.
- Watch it expand, and enjoy!
Please be sure to keep the plastic in the event of a return.
How often should I rotate my mattress?
We recommended that you rotate your Brunswick mattress every 3 months, or once per major season. Springs gradually lose their tension over time, so rotating your mattress helps to extend the lifespan of the mattress while spreading out wear patterns, keeping an even and consistent feel throughout the bed.
Can I flip my mattress?
The Brunswick should never be flipped. To achieve Brunswick’s classic level of comfort, the inner layers must remain in the same order as they were designed.
How do I clean my Brunswick mattress?
The top cover of the Brunswick is not removable and can only be spot-cleaned. We suggest using a very mild fabric cleaner or baking soda to spot-clean your mattress. Better yet, avoid spills, stains, and other unwanted surprises in the first place by using a mattress protector with your Brunswick.
Are returns free?
Yes, returns are free within the 120-night trial. You must sleep on your Brunswick mattress for at least 30 nights before you can return it.
Accessories & Adjustable Beds
These items are subject to product-specific return fees as outlined in our in our Purchase Policy. Unopened accessories can be returned within the timeframe listed in this policy. Returns are not available for pillows, mattress protectors, or adjustable beds once their packaging has been opened.
How do I return a mattress?
If you wish to return your mattress, contact us anytime between nights 30 and 120 of your sleep trial. We will arrange for your Brunswick to be picked up from your home and either donated to a local charity or community organization. If we cannot donate it, we’ll have a trusted recycling partner come and remove it. Once picked up, we will issue a refund. The return timeline may vary depending on your region and what local partners are available.
To get started, simply log into your account, or email our friendly customer care team (firstname.lastname@example.org) with your order number in the subject line. We will respond within 1 or 2 business days to arrange the return.
Where does my mattress go when I return it?
We never resell or restock returned mattresses in any capacity. Brunswick donates returned mattresses to local charities and community organizations. If we cannot donate it due to relevant provincial or municipal laws, we’ll have it picked up by a trusted recycling partner (yes, every part of the mattress is recyclable).
How long does it take to get a refund?
Once the mattress has been removed, your refund will be initiated within 48 business hours. After processing your return, the refunded amount can take between 2 to 5 business days to show up on your banking records. We are able only to process refunds to the original source of payment.
Classic Spring Comfort. Starting at $599.